ReadOS Support
Support
支持
Get help with ReadOS features, purchases, connected services, and
privacy controls.
获取有关 ReadOS 功能、购买、第三方连接和隐私控制的帮助。
Contacting support
To help diagnose an issue, include:
- your ReadOS version and build number;
- your iPad model and iPadOS version;
- the feature you were using and steps to reproduce the issue;
- the exact error message and, when useful, a screenshot with private information removed;
- whether the issue involves a specific AI provider, website, document type, or merchant service.
Common support topics
Purchases and subscriptions
Use Restore Purchases in ReadOS when an eligible purchase is missing. Manage or cancel an annual subscription in your Apple account settings. Billing and refund decisions are handled by Apple.
AI provider access
Confirm the selected authentication method, provider endpoint, account status, API quota, and provider availability. ReadOS Pro access and third-party AI billing are separate.
Local files and workspace
Include the file type and operation that failed. Keep an independent backup before testing destructive file or tool actions. Support cannot remotely inspect files stored only on your iPad.
Websites and connected services
A website, MinerU, merchant MCP, Git host, SSH host, or AI provider may be unavailable or may change its API. Check that service’s own status, account, region, and terms as well as ReadOS settings.
Privacy and deletion controls
- Revoke AI data-sharing permission from the AI privacy settings in ReadOS.
- Sign out of ChatGPT or delete supported MinerU and merchant tokens in settings.
- Delete local workspace items and conversations using their in-app controls.
- Clearing ReadOS browser history clears the local history list only; it does not clear website cookies, cache, or other WebKit site data.
- Keychain credentials may survive app removal under Apple platform behavior. Use the available sign-out or delete-authorization action before uninstalling when possible.
- Local deletion or authorization revocation does not delete data already held by an AI provider, website, MinerU, merchant, Apple, or another third party. Contact that provider directly.
See the Privacy Policy for the full data-flow and retention explanation.
What support can access
ReadOS does not operate a developer content account or backend that contains your workspace and conversations. Support generally cannot retrieve, restore, or remotely delete data stored only on your device, nor can support access or delete data held by a third party. We can use the diagnostic details you choose to email to help investigate the app.
联系支持
为了帮助定位问题，请在邮件中提供：
- ReadOS 版本号与构建号；
- iPad 型号与 iPadOS 版本；
- 出现问题时使用的功能和可复现步骤；
- 完整错误文字，以及在有帮助时提供已移除私人信息的截图；
- 问题是否涉及特定 AI 服务商、网站、文档类型或商家服务。
常见支持主题
购买与订阅
符合条件的购买权益未出现时，请在 ReadOS 中使用“恢复购买”。请在 Apple 账户设置中 管理或取消年订阅。扣费和退款决定由 Apple 处理。
AI 服务访问
请核对所选验证方式、服务商接口、账户状态、API 额度和服务可用性。ReadOS Pro 权益 与第三方 AI 收费相互独立。
本地文件与工作区
请说明失败的文件类型和操作。测试可能修改或删除文件的工具前，请保留独立备份。 支持人员无法远程查看只保存在你 iPad 上的文件。
网站与连接服务
网站、MinerU、商家 MCP、Git 主机、SSH 主机或 AI 服务商可能不可用，也可能修改接口。 除 ReadOS 设置外，还请核对第三方的服务状态、账户、地区与条款。
隐私与删除控制
- 在 ReadOS 的 AI 隐私设置中撤回 AI 数据共享授权；
- 在设置中退出 ChatGPT，或删除受支持的 MinerU 与商家 Token；
- 使用 App 内相应入口删除本地工作区项目和对话；
- 清除 ReadOS 浏览历史只会清除本地历史列表，不会清除网站 Cookie、缓存或其他 WebKit 数据；
- 根据 Apple 平台行为，钥匙串凭据可能在 App 被移除后继续保留；请尽可能在卸载前使用 登出或删除授权入口；
- 本地删除或撤回授权不会删除 AI 服务商、网站、MinerU、商家、Apple 或其他第三方已经 持有的数据；请直接联系相应第三方。
完整数据流与保留说明请参阅 ReadOS 隐私政策。
支持人员能够访问什么
ReadOS 不运营保存你工作区和对话的开发者内容账户或内容后端。支持人员通常无法获取、 恢复或远程删除只保存在你设备上的数据，也无法访问或删除第三方持有的数据。我们可以使用 你主动通过邮件提供的诊断信息协助调查 App 问题。